how it works
for parents
Childcare you can actually trust
Every sitter is DBS-checked, experienced, and interviewed by us — in person, every time.
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We'll talk through what you need and help you find the right sitter, no obligation to book afterwards.
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Common questions
How do I know my sitter is actually who they say they are?
Every sitter goes through an enhanced DBS check, ID and right-to-work verification, and two independently verified references — checked and confirmed by us, not just uploaded and trusted.
What if something goes wrong during a booking?
You can reach us directly, and we take any concern seriously and investigate it. Sitters are required to notify us of any safeguarding issue immediately, and we act on it — including removing a sitter from our platform where needed.
Can I meet the sitter before I actually need them?
Yes — we encourage it. You're welcome to arrange an introductory meeting or call before your first booking, so you feel completely comfortable before care begins.
What happens if my sitter cancels last minute?
We'll do everything we can to find a suitable, vetted replacement. This is exactly why we keep a network rather than relying on a single sitter per family.
How much does it actually cost?
A small booking fee is added at checkout on top of your sitter's rate — the exact amount is shown before you confirm, no hidden costs.
Is my payment and personal information safe?
Yes — we handle your data in line with UK GDPR, and payment goes securely into our business account.